PayPal
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Focus
Agentic Commerce
Shopping Personalization
Experience Vision
Product Strategy
IMPACT
400M+ Customers
Engagement
Challenge
Inspire homeowners and professionals to always choose Lowe’s as their partner of choice, throughout their home improvement journey.
Business Case
With experience gaps and inconsistent content hindering customer retention and purchases, Lowe’s was experiencing drop-offs and lost sales.
Solution
A cohesive experience with user-centered personalization and intelligence at every touchpoint, utilizing omnichannel solutions ranging from UX optimization to multimodal AI.